Cancellation Policy
Service Cancellation
Clients may cancel ongoing services or subscriptions by contacting support@involvedinnovation.com. Cancellation terms are defined in individual service agreements.
Notice Period
For ongoing services and subscriptions, we typically require a 30-day notice period for cancellation. This allows us to properly transition work and ensure there is no disruption to your business operations.
Project Cancellations
For fixed-scope projects, cancellation terms depend on the stage of development:
- Before work begins: Full refund available minus any deposit fees
- During development: Payment required for work completed to date
- After completion: No refunds available for completed work
How to Cancel
To cancel services, please email support@involvedinnovation.com with:
- Your name and contact information
- Service or project details
- Requested cancellation date
- Reason for cancellation (optional)
We will respond to cancellation requests within 1-2 business days and provide confirmation along with any relevant information about final billing or transitions.